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Call center for prospecting or customer support!

Increase customer volume and retention; implement a sales development department for prospecting or perform other calling operations such as customer support service . Have a full overview on the performance of your call agents.

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Process

Make more calls in less time

The work process allows your agents to make more calls in less time. The user interface helps process incoming and outgoing calls, speeding up the call process and giving you real-time information on client responses.

The Platformax Call Center gives your agents all the necessary information in one window, which means they work faster and get more done with fewer mistakes.

Reporting

Keep track of call statistics in real-time

The Platformax call center monitors call agent actions in real-time and clearly shows management the performance and problems. Want to know how many offers your agents prepared in the last 30 minutes? Want to know which employee is the most efficient, who talks the most, who gives the best talks? Platformax will let you know.

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Technology

Dialing straight from your browser

Platformax lets you call directly from your browser. All incoming and outgoing calls are automatically tracked as an activity on your customer.

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Everything a call agent needs in one place

Call agents usually need to gather information from various sources. The Platformax call center gives you all the information relevant to an agent’s work on one screen, so you can work faster and better.

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One script for all your agents

By using standard call scripts, you can train your agents faster and with less effort. If you have multiple promotional activities going on, a good call script ensures that your customers receive accurate and consistent information.

Email templates and attachments for your phone campaigns

Your call agents can use all your sales letters, emails and attachments at a moment’s notice during a phone call – and in one click.

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Auto Dialing

The Platformax call center has a built in auto dialer which automatically lines up the next call, without any agent interaction required.

No additional hardware

Your call agents can dial using their browser and headphones without any additional software or hardware.

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Import Excel and CSV contacts

Instantly import Excel and CSV contacts, giving your agents a call list in seconds.

Reuse contacts

Running out of contacts? Just reuse your previous campaigns. Our advanced contact search helps create new call lists segmented any way you like.

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