Collaborate with your team and your clients

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Case management

Enhanced collaboration and customer support management

Optimize your team and make everyone more productive with the right collaboration tools that can improve both the process and the final outcome. Let everyone learn from past experiences with access to previous cases and work history. Set up an efficient and consistent customer support process, because solving your customers problems quickly is the key to customer satisfaction. Build long lasting relationships and trust by offering a stellar customer support experience.

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Customer Support Portal

Help customers help themselves

Provide your customers with access to their customer support portal, where they can open new support tickets and check the status of existing ones. The user portal helps you deliver relevant information directly to your customers without delays.

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Teamwork

Collaborate with your team to resolve support requests

Customer support quality depends on teamwork and collaboration, making finding the best solution for your customers a shorter and easier process. With integrated email communication and the option to include customers in the loop to keep them updated, coming up with a solution together has never been easier.

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Workflow organization

Effective support request management

Your company has specific rules, request categories and department responsibilities and Platformax has the system you need to prioritize tickets and update statuses, helping your support staff know the urgency and status of all tickets.

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Time tracking

Time is money, so keep track of it.

Effective time management is crucial for productive work and that will never be a cliché. Time spent on resolutions and all other activities is carefully recorded and makes detailed reports available whenever needed. Find out which customers or activities spend the most of your team’s working hours and try to save time in the future.

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Collaboration reports

Monitoring and tracking

You can now monitor your most important business KPIs in real-time. If you’re up for it, you can display this data on a huge flat screen so your whole team knows exactly what is going on.

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